Last Updated: August 26, 2026
At Trion Products Inc, we are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery, and related procedures for purchases made through www.trionproducts.com.
We currently ship orders within the United States.
Shipping availability may vary depending on the product, order quantity, delivery location, and carrier service availability.
If we are unable to ship an order to your location, we will contact you using the information provided with your order.
Orders are processed during our regular business days, Monday through Friday, excluding U.S. federal holidays.
After your order has been successfully placed and payment has been confirmed, our team will prepare the products for shipment.
Processing and dispatch times may vary depending on:
Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information.
Estimated delivery time is 5–7 business days from the date of dispatch.
Business days generally mean Monday through Friday, excluding U.S. federal holidays.
Please note that the 5–7 business day period begins after the order has been dispatched, not from the date the order is placed.
If your order is placed on Monday but dispatched on Wednesday, the estimated 5–7 business day delivery period will begin from Wednesday.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may be calculated based on factors including:
Any available free-shipping promotion will be subject to the terms and conditions displayed on the Website at the time of purchase.
When tracking is available, you will receive a tracking number by email or other order notification after your shipment has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
If your tracking information has not updated for an extended period, please contact us and our team will assist you.
Although we aim to have orders delivered within 5–7 business days from dispatch, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
Trion Products Inc is not responsible for carrier delays or other delivery delays caused by circumstances outside our reasonable control.
We will, however, make reasonable efforts to assist customers with delayed shipments.
Certain Trion Products products, including large, heavy, oversized, palletized, or bulk orders, may require freight or specialized shipping services.
Delivery times and shipping charges for these orders may differ from our standard shipping terms.
Where special freight arrangements are required, we may contact you before shipment to confirm delivery requirements, charges, or other relevant details.
Freight deliveries may require someone to be present at the delivery location to receive the shipment.
Bulk, customized, made-to-order, or specially manufactured products may require additional processing time before dispatch.
If a different production or dispatch schedule applies to your order, our team will communicate the estimated timeline separately.
Unless otherwise communicated, the standard 5–7 business day estimated delivery period applies after the order has been dispatched.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify your:
If you discover an error in your shipping address, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to modify the delivery address.
Additional carrier or reshipping charges resulting from an incorrect or incomplete address may be the customer's responsibility to the extent permitted by applicable law.
We recommend inspecting your shipment as soon as it is delivered.
If the package or product arrives damaged, please contact Trion Products Inc promptly and provide:
Please retain the product and all original packaging while your claim is being reviewed.
We will review the issue and provide further instructions regarding replacement, return, refund, or carrier claim procedures, as applicable.
If your tracking information indicates that your order has been delivered but you have not received it, please first:
If you are still unable to locate the shipment, please contact us with your order number and tracking information.
For shipments that appear to be lost in transit, we will assist you in working with the applicable shipping carrier.
Orders returned to us because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or other circumstances attributable to the recipient may be subject to additional shipping or handling charges to the extent permitted by applicable law.
We will contact you regarding available options if a shipment is returned to us.
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be modified or canceled after it has entered processing or been dispatched.
Once an order has shipped, any return will be handled according to our Return & Refund Policy.
This Shipping Policy covers shipment and delivery of orders.
Returns, exchanges, refunds, and related eligibility requirements are governed separately by our Return & Refund Policy.
Please review the Return & Refund Policy before placing your order.
If you have questions regarding your shipment, tracking information, delivery, or this Shipping Policy, please contact:
Trion Products Inc
1260 Townline Rd
Mundelein, IL 60060
United States
Phone: (847) 600-9942
Email: support@trionproducts.com
Business Hours:
Monday–Friday
8:00 AM–5:00 PM
Website: www.trionproducts.com
Important Delivery Notice:
Orders are estimated to arrive within 5–7 business days from dispatch. Delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, holidays, freight requirements, and other circumstances outside our reasonable control.