Last Updated: August 26, 2026
At Trion Products Inc, we are committed to providing high-quality products and a reliable purchasing experience. We understand that there may be occasions when you need to return a product.
This Return & Refund Policy explains the conditions and procedures applicable to purchases made through www.trionproducts.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must:
Products that do not meet these requirements may not be eligible for a return or refund, except where otherwise required by applicable law.
Please contact us before shipping any product back to Trion Products.
To request a return, contact:
Email: support@trionproducts.com
Please provide:
Once we review your request, we will notify you whether the return has been authorized and provide applicable return instructions.
Authorized returns should be sent to:
Trion Products Inc
1260 Townline Rd
Mundelein, IL 60060
United States
Do not send a product back without first obtaining return authorization from us.
Items returned without first requesting and receiving return authorization may not be accepted or processed.
If your return is approved, we will provide instructions explaining how and where to send your package.
Where applicable, we may provide a return shipping label.
If the return is required because:
Trion Products will evaluate the issue and, when the claim is approved, provide an appropriate remedy. We may cover reasonable return shipping costs where applicable.
For returns due to reasons such as ordering the wrong product, no longer needing the product, or changing your mind, return shipping costs may be the customer's responsibility.
Original shipping charges, expedited shipping charges, freight charges, or other delivery-related charges are generally non-refundable unless the return resulted from an error by Trion Products or otherwise required by applicable law.
Please inspect your order promptly upon delivery.
Contact us as soon as possible if:
Contact:
To help us evaluate your claim quickly, please provide:
Please retain the product and all original packaging until we have reviewed your claim.
Depending on the circumstances, we may offer a replacement, refund, replacement component, or another appropriate solution.
If a shipment appears visibly damaged when delivered, please document the condition of the shipment and packaging before disposing of any materials.
For freight deliveries, please inspect the shipment before or at the time of acceptance whenever reasonably possible and note visible damage on the carrier's delivery documentation.
Contact us promptly so that we can evaluate the issue and, where appropriate, initiate a claim with the shipping carrier.
Do not discard damaged products, cartons, pallets, packaging, labels, or other shipping materials until we advise you that they are no longer required.
Certain products are not eligible for return except where defective, damaged due to our error, incorrectly supplied, or otherwise required by applicable law.
Non-returnable products may include:
Please contact us before ordering if you have questions about whether a particular product will be eligible for return.
Trion Products offers industrial and cargo-control products that may be manufactured or supplied in custom configurations or large quantities.
Custom, special-order, made-to-order, private-label, or customer-specific products generally cannot be returned or refunded once production has started or the order has been completed, unless the product is defective, does not conform to the agreed specifications, or return is otherwise required by applicable law.
Bulk or commercial orders may also be subject to separate return terms included in a quotation, purchase order acknowledgment, sales agreement, or other written agreement.
Where separate written return terms apply to a custom or commercial order, those terms will govern that transaction.
All returned products are subject to inspection after they arrive at our facility.
We reserve the right, subject to applicable law, to deny a return or reduce the refundable amount if the returned product:
Customers should package returned products securely to prevent damage during return transportation.
For safety reasons, ratchet straps, webbing, slings, tie-down assemblies, hooks, fittings, and other load-securement products that have been used, loaded, tensioned, damaged, modified, cut, contaminated, or otherwise placed into service may not be eligible for return.
Do not use a product if you intend to return it.
Products returned as defective may be evaluated to determine whether the condition resulted from a manufacturing defect, shipping damage, normal wear, improper use, overloading, improper storage, or another cause.
Toolboxes, tarp-system components, and similar products must be returned unused, uninstalled, unmodified, and in their original condition and packaging to qualify for a standard return.
Products that have been drilled, welded, mounted, cut, painted, modified, assembled in a manner that prevents resale, or otherwise permanently installed generally cannot be returned unless there is an approved defect or warranty claim.
Before installation, customers should verify product dimensions, specifications, compatibility, mounting requirements, and application.
We do not generally process direct exchanges.
The fastest way to obtain a different product is to:
This allows the new order to be processed independently without waiting for the entire return and refund process to be completed.
If you received an incorrect or defective product, please contact us before placing a replacement order so that we can determine the appropriate solution.
Once we receive your authorized return, we will inspect the product and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit-card issuer, Shopify payment processor, or other financial institution may require additional time to process and post the refund to your account after we issue it.
If more than 15 business days have passed since we notified you that your refund was approved and you have not received the refund, please contact:
Where permitted by applicable law, a partial refund rather than a full refund may be issued when an otherwise returnable product is returned with:
We will notify you if a deduction applies before completing the applicable refund.
Unless the product was damaged, defective, incorrectly supplied, or otherwise eligible for reimbursement under applicable law:
Any applicable deductions will be communicated during the return process.
If a return affects the conditions of a promotion, volume discount, bundle discount, free-shipping offer, or other promotional pricing, the refund may be adjusted to reflect the terms of the original promotion, to the extent permitted by applicable law.
Products specifically identified as Final Sale or otherwise expressly identified as non-returnable at the time of purchase cannot be returned for a change-of-mind refund.
This does not affect rights relating to defective, damaged, or incorrectly supplied products that cannot legally be excluded.
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests.
However, we cannot guarantee cancellation once an order has entered processing, production, packing, or shipping.
Custom, made-to-order, or special-order products may not be cancellable once manufacturing, customization, material procurement, or other production activity has begun.
If an order has already shipped, you may need to follow the standard return procedure after receiving it.
If an order is refused by the recipient or returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, or another issue attributable to the customer, applicable shipping, freight, handling, or return costs may be deducted from the refund to the extent permitted by law.
Please verify your shipping address carefully before submitting your order.
Customers are responsible for packaging authorized returns appropriately.
Whenever possible, use the original packaging and ensure the product is adequately protected against damage during transit.
Trion Products may not be responsible for damage caused by inadequate return packaging.
For large, heavy, palletized, or freight products, please follow the return instructions provided by our customer-service team before arranging shipment.
A return request is different from a product warranty claim.
If a product develops a problem after it has been used or after the standard 14-day return period has expired, any available remedy may be governed by the applicable product warranty rather than this Return & Refund Policy.
Please contact us with your order information, product details, photographs, and a description of the issue so we can determine whether an applicable warranty may apply.
Certain orders placed by distributors, dealers, fleets, manufacturers, wholesalers, or other commercial customers may be subject to separately negotiated sales, quotation, purchase-order, or supply-agreement terms.
If a separate written agreement contains return or refund terms applicable to your purchase, those terms will control that transaction to the extent of any conflict with this general Website policy.
This policy is intended for purchases made through our Website for delivery within the United States.
Nothing in this Return & Refund Policy is intended to limit or exclude any consumer right or remedy that cannot legally be waived under applicable federal or state law.
Where applicable law provides you with rights greater than those stated in this policy, the applicable legal requirements will control.
For questions about returns, refunds, damaged products, incorrect shipments, or return eligibility, please contact:
Trion Products Inc
1260 Townline Rd
Mundelein, IL 60060
United States
Returns & Refunds Email: support@trionproducts.com
Phone: (847) 600-9942
Business Hours:
Monday–Friday
8:00 AM–5:00 PM